National Passport Information Center

The National Passport Information Center (NPIC) was established by the Federal Passport Service as a resource for U.S. citizens who:

  • Need additional information or have questions about the passport application process
  • Want to track their passport application
  • Need to schedule an appointment at a regional passport agency.
  • Representatives are available Monday-Friday from 8:00 a.m.-10:00 pm. EST, except on Federal holidays, and the automated line is available 24 hours a day, seven days a week. To contact the NPIC by phone, call 1-877-487-2778 or TDD/TYY: 1-888-874-7793 or send an email to NPIC@state.gov.

    Get Your Questions Answered

    If you are inside of the United States and have questions about the passport application process, including questions about the forms and documentation you are required to submit, you can contact the National Passport Information Center by phone to speak with someone immediately. If you don’t an answer right away, you can send an email. You will usually receive a response within 24 hours. If you have a travel emergency, you should report it by phone, not email.

    If you have questions while applying for a passport outside of the United States, you should not contact the NPIC. Instead, contact the nearest U.S. Embassy or Consulate. Although the application forms and required documents are the same regardless of whether you apply in the United States or abroad, the procedures for submitting the application can differ. Check the website of the Embassy or Consulate where you will be applying for application instructions specific to that office.

    Track Your Application

    If you have already applied for your passport and want to know the status of your application, you can contact the National Passport Information Center to obtain an update. Updates are available on the automated line 24 hours a day. If you prefer to speak with a representative you can call between the hours of 8:00 a.m. and 10:00 p.m. EST, Monday-Friday.

    You can also track your application online at the U.S. Bureau of Consular Affairs website beginning five to seven days after you apply for your passport. To check the status of your application online, you must provide your last name, date of birth and the last four digits of your social security number.

    Schedule An Appointment at a Regional Passport Agency

    If you need your passport for travel in less than two weeks or to obtain a visa in less than four weeks, you are eligible to apply for your passport at a regional passport agency. When you apply at a passport agency, you will usually receive your passport the same day you apply. However, applications are accepted by appointment only. To schedule an appointment, contact the National Passport Information Center by phone. You can make an appointment by speaking with a representative or by using the automated line.

    Report Not Receiving Your Passport

    If you do not apply for your passport at a regional passport agency, it will take an average of four to six weeks to receive your passport if you choose to have your application processed using routine service and two to three weeks if you have choose expedited service. It is possible that it could take longer to receive your passport, but if you do not receive it within the expected timeframe, you should contact the NPIC, where a representative will confirm that it has been issued, when it was issued and where it was mailed. If you still do not receive your passport, someone at the National Passport Information Center can help you report not receiving it. If you do not receive your passport it is important that you report it right away as you only have 90 days from the date your passport was issued to do so. If you wait longer than 90 days, you must reapply, and you will be required to submit the passport fee again.


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